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. Businesses of all sizes are increasingly looking for global opportunities because a. Trade barriers are falling. b. Money is flowing more freely across countries.

. Businesses of all sizes are increasingly looking for global opportunities because a. Trade barriers are falling. b. Money is flowing more freely across countries. c. Developing countries in Asia and Eastern Europe are opening themselves to international trade. d. All of the above.

2. Globalization is a. The trend of businesses expanding beyond their domestic boundaries. b. Increasing average temperature over the globe. c. The increased use of global satellite communication systems. d. A strategy of developing unique products for each nation in the world.

3. Which of the following would not be considered a basic source of globalization? a. Similar customer needs b. Growth in trading blocks c. Advances in communication technology d. Differentiation among countries

4. Multinational management is a. A strategy of developing similar strategies for different countries. b. The trend of business expanding beyond local boundaries. c.

The formulation and design of management systems to successfully take advantage of international opportunities and respond to international threats. d. None of the above

5. Occupational cultures a. Are the norms, values, beliefs, and expected ways of behaving for people in the same occupational group. b. Are the set of important understandings that members of an organization share. c. Are norms, values, and beliefs that pertain to all aspects of doing business in a country. d. Are the dominant cultures within a country.

6. Some people believe that the norms, values, and beliefs of their own culture represent the only correct ways of dealing with the world. This is called a. High power distance. b. Stereotyping. c. Androgyny. d. Ethnocentrism.

7. Cultural relativism represents a. The belief that all cultures are valid and ethical responses to the problems of living. b. The belief that some cultures are relatively better than others. c. The belief that your own culture is the best. d. The degree of similarity between business and national cultures.

8. A new expatriate manager located in India reports to you that “all of her subordinate local managers lack initiative and will only do what she tells them. You realize that most Indian managers expect superiors to tell them what to do. However, you caution the new managers to avoid a. Rationalization. b. Stereotyping. c. Uncertainty avoidance. d. Ethnocentrism.

9. On which of Hofstede’s value dimensions does the U.S. rank highest? a. Masculinity b. Individualism c. Patriotism d. Power distance

10. High power distance countries have norms, values, and beliefs such as a. It is best to exercise power privately. b. Everyone has a place, some are high and some are low. c. A leader should develop his or her subordinates. d. Leaders are made and not born.

11. Aggressive multinational companies from emerging markets are a. expanding beyond their own borders.

b. staying within their own national borders. c. help transition from a communist to a capitalist system. d. unable to compete with western companies.

12. Selling global products and using similar marketing techniques worldwide is an example of a a. Transnational strategy. b. International strategy. c. Multidomestic strategy. d. Regional strategy.

13. Ebay is a prime example of which form of e-commerce? a. Business to business transactions (B2B) b. Business to consumer transactions (B2C) c. Consumer to business transactions (C2B) d. Consumer to consumer transactions (C2C)

14. The World Economic forum used 68 variables to form the a. Server ratio. b. Network readiness index. c. E-commerce calculator. d. Internet profitability index.

15. Which of the following types of companies are more likely to face challenges when they decide to enter the international market through the Internet? a. Large multinational firms that already have an existing global presence. b. Large multinationals firms that already have existing international operations. c. Smaller firms and firms new to international commerce. d. Small firms that already have an existing global presence.

16. The major opportunities of e-commerce globalization include all of the following EXCEPT a. Cost reduction. b. Eff

iciencies. c. Speed of access and convenience. d. Access to new sources of financing.

17. Differences in HRM policies and practices among countries stem from a. Education and training of the labor force. b. Laws and cultural expectations for selection practices. c. Laws and traditions regarding labor practices. d. All of the above

18. Enduring system of relationships among people, such as education or the political system represent which aspect of the national context of a country? a. National culture b

. Business culture c. Social institutions d. Managerial culture

19. An abundant level of iron ore deposits in a country represents which of the following? a. Country institutions b. Natural factor conditions c. Induced factor conditions d. Resource pool

20. International negotiation a. Is the process of making business deals across national and cultural boundaries. b. Is less complex than domestic negotiation. c. Can be successful regardless of ease of communication. d. All of the above

21. All of the following are true about international negotiation EXCEPT a.

International negotiations are more complex than domestic negotiations. b. Differences in national cultures and differences in political, legal, and economic systems often separate potential business partners. c. Most successful international negotiators use their home country negotiation styles. d. All of the above are true.

22. Proxemics a. Refers to the use of body movements to communicate. b. Represents the degree of formality in communication styles. c. Means communicating with and without words. d. Focuses on how people use space to communicate.

23. Touch a. Is related to proxemics and is a basic form of human interaction. b. Refers to communication through body movements. c. Represents the degree of directness in communication. d. Is similar to kinesics.

24. Attribution a. Is the process by which we interpret the meaning and intent of spoken words or nonverbal exchanges. b. Is communication through body movements. c. Focuses on how people use space to communicate. d. A form of verbal communication.

25. When communicating with nonnative speakers, which of the following would make communication harder and less accurate? a. Strictly following basic rules of grammar b. Using words that have numerous alternative meanings c. Using slang d. Using most common words with their most common meanings

26. Some of the characteristics of the new breed of global leaders include a. The skills and abilities to interact with and manage people from the diverse cultural backgrounds that populate their multinational companies. b. Sufficiently flexible to operate comfortably in pluralistic cultural environments. c.

Knows at least one foreign language and understands the complexities of interaction with people from other cultures. d. All of the above

27. Trait models of leadership a. Evolved from the debate regarding whether leaders are born or made. b. Focuses on the behaviors leaders use to manage their employees. c. Assumes that different styles and different leaders are more appropriate for different situations. d. Includes Maslow’s Hierarchy of Needs theory.

28. Person-centered leaders a. Focus on completing tasks by initiating structure. b. Give specific directions to subordinates so that the subordinates can feel comfortable completing tasks. c. Show a concern for subordinates’ feelings and taking subordinates’ ideas into account. d. Make all major decisions themselves.

29. Leaders who do not allow employees to share in the decision- making are a. Democratic leaders. b. Autocratic leaders. c. Participative leaders. d. Consultative leaders.

30. The leadership style that falls midway between autocratic and democratic styles is a. Person-centered leader. b. Subordinate-oriented leader. c. Consultative leader. d. Task-oriented leader.


1- All of the following are true about leadership traits in various national settings EXCEPT a.

People from different cultural backgrounds prefer certain traits. b. In Germany, a desired leadership trait is modesty. c. In France, leaders are considered different based on social class distinctions between cadres and non-cadres. d. In the US, assertiveness is valued as a leadership trait.

2- U.S. managers’ favored influence tactics include the following EXCEPT a. Assertiveness. b. Reasoning. c. Aggressiveness. d. Bargaining.

3- Building support for ideas and networking and using friendships involve the use of which influence tactics? a. Assertiveness b. Friendliness c. Sanctioning d. Coalitions

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